staevi Technologies (Pty) Ltd ("staevi", "we") operates a guest experience platform that connects guesthouse guests, accommodation providers ("properties"), and local experience providers ("partners") in South Africa.
staevi provides: a guest portal accessed by QR code containing stay information supplied by the property; a marketplace where guests may book experiences offered by partners; and dashboards for properties and partners to manage their content, bookings, and earnings.
Experience and dining bookings are contracts between the guest and the partner. staevi facilitates the introduction and the booking; it does not take a commission and does not receive or hold the money the guest pays the partner. Partners keep 100% of what guests spend with them and pay for bookings using booking credits purchased from staevi — a fixed number of credits per confirmed booking, refunded to the partner where a guest does not arrive and the partner records the booking as a no-show.
Where a property has provided its own payment details, staevi may display them to a guest so the guest can pay that property directly. Any such payment is between the guest and the property. staevi is not a party to it, does not process or hold those funds, and does not store card details.
A partner may subscribe to the staevi QR menu for R249 per month, in South African Rand, billed to the partner by staevi one month in advance. staevi is not registered for VAT, so no VAT is added. The price shown at the moment of subscribing is the full price payable; there is no setup fee and no minimum term.
The subscription renews automatically each month until it is cancelled. The menu is available for the whole of each month that has been paid for.
When a subscription ends. If a subscription ends and is not renewed, the menu stays available to diners for a further 7 days. After that, anyone who opens it sees the restaurant’s name and a notice asking them for a paper menu, until the subscription is renewed. Nothing is deleted: renewing brings the same menu back straight away. Editing is locked from the day the subscription ends.
Cancelling. A partner may cancel at any time from the Billing section of the partner dashboard, without asking staevi and without giving a reason. Cancelling by emailing hello@staevi.com from the address on the account has the same effect. Cancellation takes effect at the end of the month already paid for — the menu stays live until then rather than being switched off mid-month.
Refunds. A month that has already begun is not refunded, because the service is delivered in full for the whole of that month. Where staevi has charged in error, has charged after a cancellation, or has charged for a month in which the menu was unavailable for reasons within staevi’s control, the amount is refunded in full to the card or account it was taken from, within 10 business days.
Price changes. staevi may change the subscription price on 30 days’ written notice to the email address on the account. A partner who does not accept the change may cancel before it takes effect and is charged nothing further.
Each listing displays its own cancellation terms before booking. Refunds for cancelled experiences are processed to the original payment method. Where a partner cancels or materially changes a booking, the guest is entitled to a full refund.
You may not use staevi to publish unlawful, misleading, or harmful content, to circumvent the platform's payment flow for bookings originated through it, or to interfere with the service's operation.
staevi is a facilitation platform. To the maximum extent permitted by South African law, including the Consumer Protection Act 68 of 2008, staevi is not liable for the acts or omissions of properties or partners, or for loss arising from participation in experiences booked through the platform.
Properties and partners may stop using staevi at any time by pausing or removing their content. staevi may suspend accounts that breach these terms.
These terms are governed by the laws of the Republic of South Africa.
Questions about these terms: hello@staevi.com.