staevi Technologies (Pty) Ltd ("staevi", "we") operates a guest experience platform that connects guesthouse guests, accommodation providers ("properties"), and local experience providers ("partners") in South Africa.
staevi provides: a guest portal accessed by QR code containing stay information supplied by the property; a marketplace where guests may book experiences offered by partners; and dashboards for properties and partners to manage their content, bookings, and earnings.
Experience bookings are contracts between the guest and the partner. staevi facilitates the booking and processes payment through Paystack, a third-party payment processor. staevi never stores card details. Partners receive 90% of the amount paid; staevi retains a 10% referral fee, which covers payment processing and is shared with the referring property.
Each listing displays its own cancellation terms before booking. Refunds for cancelled experiences are processed to the original payment method. Where a partner cancels or materially changes a booking, the guest is entitled to a full refund.
You may not use staevi to publish unlawful, misleading, or harmful content, to circumvent the platform's payment flow for bookings originated through it, or to interfere with the service's operation.
staevi is a facilitation platform. To the maximum extent permitted by South African law, including the Consumer Protection Act 68 of 2008, staevi is not liable for the acts or omissions of properties or partners, or for loss arising from participation in experiences booked through the platform.
Properties and partners may stop using staevi at any time by pausing or removing their content. staevi may suspend accounts that breach these terms.
These terms are governed by the laws of the Republic of South Africa.
Questions about these terms: hello@staevi.com.