Privacy Policy

1. Scope

This policy describes how staevi Technologies (Pty) Ltd handles personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. What we collect

• Guests: name (if provided at check-in), stay details (room, dates), booking details, and messages sent through the portal. Guest sessions are tied to the stay, not the person, and expire at check-out.
• Properties and partners: business name, contact details, banking details for payouts, and content you publish.
• Payments: processed by Paystack. staevi never receives or stores card numbers.

3. How we use it

To operate the guest portal, facilitate and pay out bookings, provide support, and improve the service. We do not sell personal information.

4. Sharing

Booking details are shared between the guest, the partner delivering the experience, and the referring property — only as needed to fulfil the booking. Payment data is handled by Paystack under its own policies.

5. Retention

Guest stay data is retained only as long as needed for bookings, disputes, and legal obligations. Session data expires automatically at check-out.

6. Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information by writing to hello@staevi.com. You may also lodge a complaint with the Information Regulator of South Africa.

7. Security

We use reputable infrastructure providers, encrypt data in transit, and restrict access to personal information to what the service requires.

8. Contact

Information Officer, staevi Technologies (Pty) Ltd — hello@staevi.com, Jeffreys Bay, South Africa.